Frequently asked questions

Quick answers about membership, courses, certificates and your account.

Search questions

Who can become a member?

Professionals working in public relations, communication or media, and students at UAE universities. Each category has its own eligibility rules.

How long does approval take?

Usually 3 to 5 working days. You can track the status in your account.

Can I pay by bank transfer?

Yes. Card, Apple Pay and Google Pay are available online, and bank transfer is available for organisations.

Are the online courses free?

Some courses are free and some are paid. Members receive a discount on paid courses.

What happens if I fail the exam?

You can review the lessons and try again. Each exam allows up to 3 attempts.

How can an employer verify my certificate?

By scanning the QR code on the certificate or entering its number on the verification page.

Can I get a printed certificate?

Yes. Order it from your account and choose collection or delivery anywhere in the UAE.

Can I sign in with UAE PASS?

Yes, UAE PASS sign-in is supported, as well as email with a one-time code.

Where is my data stored?

In the UAE, encrypted, and handled under the UAE Personal Data Protection Law.

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